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Customer Satisfaction is Worthless, Customer Loyalty is Priceless : How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Customer Satisfaction is Worthless, Customer Loyalty is Priceless : How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Author: Jeffrey Gitomer
Publisher: Bard Press
Publication Date: 01 Sep 1998
ISBN-13: 9781885167309
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless : How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
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Description

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.





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