Reinforcing each lesson with realistic scenarios, the ServSafe Alcohol DVD series connects students with the challenging scenarios they will face everyday on the job. DVD 4: This DVD helps prepare students in the event they are required to take action in the face of improper alcohol-related behavior. It identifies the proper procedures for difficult situations such as stopping service to a guest, handling intoxicated guests who attempt to leave the premises, managing potentially violent situations and dealing with illegal activities. ServSafe Alcohol DVD series: DVD 1: Alcohol Law and Your Responsibility (ISBN: 0131557246) DVD 2: Recognizing and Preventing Intoxication (ISBN: 0131564048) DVD 3: Checking Identification (ISBN: 0131567357) DVD 4: Handling Difficult Situations (ISBN: 0131567446) DVD 5: Evaluating Real-World Scenarios (ISBN: 0131567446) ServSafe Alcohol All-in-One DVD (ISBN: 0131392778)* ServSafe Alcohol Five DVD Set (ISBN: 0131556126)
