The Change Handbook features chapters by the originators and foremost practitioners of such high-leverage change methods as Future Search, Real Time Strategic Change, Gemba Kaizen, and Open Space Technology. The authors outline distinctive aspects of their approach; detail roles and responsibilities; share a story illustrating usage; and answer frequently asked questions about how to put it into practice. Examples of successful change efforts acquaint readers with the diverse array of methods being employed today. A one-stop comparative chart allows them to evaluate the methods to determine what will work best fro them, and an in-depth reference section helps them locate the resources they need to get started.
The Change Handbook: The Definitive Resource to Today's Best Methods for Engaging Whole Systems
Description
Table of Contents
Preface
Acknowledgments
Introduction and Essential Fundamentals
Part I: Navigating Through the Methods
1. The Big Picture: Making Sense of More Than Sixty Methods
2. Selecting Methods: The Art of Mastery, Steven Cady
3. Preparing to Mix and Match Methods, Peggy Holman
4. Sustainability of Results, Tom Devane
Part II: The Methods
Adaptable Methods
In-depth
5. Appreciative Inquiry: A Positive Revolution in Change, David L. Cooperrider and Diana Whitney
6. Collaborative Loops, Dick Axelrod and Emily Axelrod.
7. Dialogue and Deliberation, Sandy Heierbacher
8. Integrated Clarity: Energizing How We Talk and What We Talk about in Organizations, Marie Miyashiro and Marshall Rosenberg
9. Open Space Technology, Harrison Owen
10. The Technology of Participation, Marilyn Oyler and Gordon Harper
11. Whole-Scale Change, Sylvia L. James and Paul Tolchinsky
12. The World Café, Juanita Brown, Ken Homer, and David Isaacs
Thumbnails
13. Ancient Wisdom Council, Wind Eagle and Rainbow Hawk Kinney-Linton
14. Appreciative Inquiry Summit, James D. Ludema and Frank J. Barrett
15. The Conference Model, Dick Axelrod and Emily Axelrod
16. Consensus Decision Making, Tree Bressen
17. Conversation Café, Vicki Robin
18. Dynamic Facilitation, Jim Rough and DeAnna Martin
19. The Genuine Contact Program, Birgitt Williams
20. Human Systems Dynamics, Glenda H. Eoyang
21. Leadership Dojo, Richard Strozzi-Heckler
22. Evolutions of Open Systems Theory, Merrelyn Emery and Donaldde Guerre
23. Open Space-Online Real-Time Methodology, Gabriela Ender
24. Organization Workshop, Barry Oshry and Tom Devane
25. PeerSpirit Circling: Creating Change in the Spirit of Cooperation, Sarah MacDougall and Christina Baldwin
26. Power of Imagination Studio: A Further Development of the Future Workshop Concept, Petra Eickhoff and Stephan G. Geffers
27. Real-Time Strategic Change. Robert “Jake” Jacobs
28. SimuReal: Action Learning in Hyperdrive, Catherine Perme and Alan Klein
29. Study Circles, Martha L. McCoy
30. Think Like a Genius: Realizing Human Potential Through the Purposeful Play of Metaphorming, Todd Siler
31. Web Lab’s Small Group Dialogues on the Internet Commons, Steven N. Pyser, J.D., and Marc N. Weiss
Planning Methods
In-depth
32. Dynamic Planning and the Power of Charrettes, Bill Lennertz
33. Future Search: Common Ground Under Complex Conditions, Marvin Weisbord and Sandra Janoff
34. Scenario Thinking, Chris Ertel, Katherine Fulton, and Diana Scearce
35. Search Conference, Merrelyn Emery and Tom Devane
Thumbnails
36. Community Summits. Gilbert Steil, Jr., and Mal Watlington
37. Large Group Scenario Planning, Gilbert Steil, Jr., and Michele Gibbons-Carr
38. SOAR: A New Approach to Strategic Planning, Jackie Stavros, David Cooperrider, and D. Lynn Kelley
39. Strategic Forum, Chris Soderquist
40. Strategic Visioning: Bringing Insight to Action, David Sibbet
41. The 21st Century Town Meeting: Engaging Citizens in Governance, Carolyn J. Lukensmeyer and Wendy Jacobson
Structuring Methods
In-depth
42. Community Weaving. Cheryl Honey
43. Participative Design Workshop, Merrelyn Emery and Tom Devane
Thumbnails
44. Collaborative Work Systems Design, Jeremy Tekell, Jon Turner, Cheryl Harris, Michael Beyerlein, and Sarah Bodner
45. The Whole Systems Approach: Using the Entire System to Change and Run the Business, William A. Adams and Cynthia A. Adams
Improving Methods
In-depth
46. Rapid Results, Patrice Murphy, Celia Kirwan, and Ronald Ashkenas
47. The Six Sigma Approach to Improvement and Organizational Change, Ronald D. Snee, Ph.D.
Thumbnails
48. Action Learning, Marcia Hyatt, Ginny Belden-Charles, and Mary Stacey
49. Action Review Cycle and the After Action Review Meeting, Charles Parry, Mark Pires, and Heidi Sparkes Guber
50. Balanced Scorecard, JohnAntos
51. Civic Engagement: Restoring Community Through Empowering Conversations, Margaret Casarez
52. The Cycle of Resolution: Conversational Competence for Sustainable Collaboration, Stewart Levine
53. Employee Engagement Process, Marie McCormick
54. Gemeinsinn-Werkstatt: Project Framework for Community Spirit, Wolfgang Faenderl
55. Idealized Design, Jason Magidson
56. The Practice of Empowerment: Changing Behavior and Developing Talent in Organizations, David Gershon
57. Values Into Action, Susan Dupre, Ray Gordezky, Helen Spector, and Christine Valenza
58. Work Out, Ron Ashkenas and Patrice Murphy
Supportive Methods
In-depth
59. Online Environments That Support Change, Nancy White and Gabriel Shirley
60. Playback Theatre, Sarah Halley and Jonathan Fox
61. Visual Recording and Graphic Facilitation: Helping People See What They Mean, Nancy Margulies and David Sibbet
Thumbnails
62. The Drum Café: Building Wholeness, One Beat at a Time, Warren Lieberman
63. Jazz Lab: The Music of Synergy, Brian Tate
64. The Learning Map Approach, James Haudan and Christy Contardi Stone
65. Visual Explorer, Charles J. Palus and David Magellan Horth
Part III: Thoughts About the Future from the Lead Authors
66. From Chaos to Coherence: The Emergence of Inspired Organizations and Enlightened Communities, Peggy Holman
67. High-Leverage Ideas and Actions You Can Use to Shape the Future, Tom Devane
68. Hope for the Future: Working Together for a Better World, Steven Cady
Part IV: Quick Summaries
Part V: References Suggested by Multiple Contributing Authors
Index
About the Lead Authors
Author Description
Review Text
An invaluable guide to the most promising change work being done in organizations today. The Change Handbook is a genuine gift to all those seeking to create workplaces that truly welcome people s commitment and creativity.
Margaret J. Wheatley, author of Leadership and the New Science and coauthor of A Simpler Way
The Change Handbook is about great ideas written from the experience of great people. If organization and community change is what you care about, and hope is what you long for, this book offers a doable path to both.
Peter Block, author of Stewardship and The Empowered Manager
Lots of change management books tell you how things work in theory. This one also shows how the culture change process at GTE and other companies work in practice. It s a good resource for any leader looking for both ideas and proven results.
Tom White, senior vice president of market operations, GTE Corporation